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In the ever-evolving travel industry, travel sellers are constantly seeking ways to enhance efficiency and customer satisfaction. For travel sellers, the choice of an air content aggregator is pivotal. It directly impacts their ability to efficiently service flight options, which in turn affects customer satisfaction and business profitability. An ideal aggregator combines robust servicing capabilities, offering a seamless experience from booking to support. This blog explores how Iris can help travel sellers enhance their post-ticketing operations, focusing on refunds, reissues, and managing ancillaries. 

What Travel Sellers and OTAs Expect in Servicing 

  1. Comprehensive and Diverse Inventory Access: Travel sellers need access to an extensive range of airline products, including fares, schedules, and ancillaries from both traditional and low-cost carriers worldwide. 
  1. Real-Time Pricing and Availability: The ability to access real-time data ensures that the offerings are always accurate and timely, which is crucial for maintaining customer trust and a competitive edge. 
  1. Seamless Integration: The platform should integrate smoothly with the existing systems of travel sellers, facilitating an efficient workflow from booking to post-booking services. 
  1. Effective Customer Support and Issue Resolution: Prompt and reliable customer service is crucial, especially when it comes to post-booking services such as changes, cancellations, and refunds. 

Simplify Refunds, Reissues, and manage Ancillaries with Iris 

Managing post-ticketing operations such as refunds, reissues, and avoiding Agency Debit Memos (ADMs) can be time-consuming, error-prone, and costly. Iris, a plug-and-play servicing tool, effortlessly manages these challenges. 

  • Automate Tedious Tasks: Effortlessly manage ticket reissues and refunds, saving your agents’ time and effort. Iris minimizes ADMs by automating compliance checks and reducing manual errors. 
  • Boost Productivity & Revenue: Implement seamless ticket change processes and meet travelers’ expectations with ease. Iris enables easy upselling of ancillaries and services, helping you increase revenue opportunities. 
  • Retain Customers: Offer flexibility and quick responses to customer needs, enhancing loyalty and satisfaction. Iris ensures efficient handling of ticket changes, contributing to long-term customer retention.  

Streamline Your Operations with Iris 

Iris is designed to automate and simplify post-ticketing operations, making life easier for travel agents and enhancing the overall customer experience. Iris’s user-friendly interface eliminates the need for memorizing complex GDS cryptic commands. It seamlessly integrates with multiple content sources, ensuring smooth and efficient operations.

 

See Iris in action