Airline Account Manager - TPConnects

Airline Account Manager

Dubai, UAE

More jobs

Senior Automation QA Engineer

Dubai, UAE /
Engineering Team

Product Manager (Airline)

Dubai, UAE /
Product Team

Senior Full Stack Engineer

Dubai, UAE /
Engineering team

About the Airline Account Manager role

As an Airline Account Manager, your principal role is to foster, possess, and oversee enduring relationships with our key clients. You will assume full accountability for managing customer relationships and existing revenues, aiming to propel new sales opportunities and elevate overall revenue.  

Additionally, you will play a pivotal role in guiding and influencing a cross-functional team engaged with the customer, encompassing technical pre-sales, delivery, and customer success, ensuring optimal outcomes.  

Duties & responsibility:

1. Strategic Relationship Building:

  • Establish and nurture enduring relationships with key clients at various organizational levels. 
  • Define and maintain stakeholder mapping for comprehensive engagement. 
  • Manage customer expectations to ensure high levels of satisfaction. 
  • Account Management and Sales Strategies.

2. Develop and implement comprehensive account management plans:

  • Formulate effective sales strategies to preserve, expand, and grow existing business. 
  • Drive the identification and pursuit of new sales opportunities to achieve company goals. 

3. Solution Presentation and RFP Management:

  • Conduct engaging product demonstrations to showcase the capabilities and benefits of our Airline NDC Solution.
  • Tailor demonstrations to align with the specific needs and challenges of each airline. 
  • Lead the technical aspects of RFP responses, collaborating with internal stakeholders.

4. Cross-Functional Team Leadership:

  • Guide and influence technical pre-sales, delivery, and customer success.
  • Ensure seamless execution of account management plans through effective collaboration.

Knowledge / Experience & Skills:

  • Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business). 
  • Proven experience in a techno-sales role in the Airline or GDS. 
  • Existing relationships with C-suite executives and other high-level decision-makers within the airline industry. 
  • Strong technical background and understanding of APIs, integrations, and software development concepts. 
  • Excellent presentation and communication skills, capable of articulating complex technical concepts clearly. 
  • Experience responding to RFPs and crafting detailed technical proposals. 
  • Exceptional communication skills at delivering compelling presentations to a diverse audience.  
  • Fluency in English (additional language like Arabic is an advantage). 
  • Ability to travel as needed for client meetings, demonstrations, and industry events.

About TPConnects:

TPConnects is an IATA-certified, global, travel content aggregation and distribution, SaaS and cloud technology company. We help airlines and travel agencies to distribute retail travel products through our solutions built on IATA’s New Distribution Capability (NDC) Standard. We are a part of Flight Centre Travel Group (FCTG). Our goal is to provide solutions that unlock retailing possibilities for the industry without the constraints of legacy systems. We have a vibrant, multi-cultural team and we celebrate and recognize our talents. We are a rapidly growing 130+ strong employees’ company, headquartered in Dubai, UAE, with teams in the UK and in India. Join us to be at the forefront of airline distribution transformation. 


At TPConnects, we ensure your journey with us is as smooth as a first-class flight. Here are some of the perks you can expect when you come on board:

Medical Insurance: Comprehensive coverage to keep you and your family healthy.
Annual Ticket Home: We provide you with an annual ticket home, so you can visit your loved ones.
Performance-Based Bonus: High-flyers are rewarded! Your hard work will be recognized with a performance-based bonus.
Relocation Package: We offer assistance to help make your move to our location as smooth and stress-free as possible.
Coursera Access: So you can pilot your career to new altitudes.
30 Calendar Days Vacation: More layovers (vacations), less turbulence (work stress)!

We look forward to welcoming you aboard and ensuring your career with TPConnects takes flight!

Apply now

    Sign up for updates

    Our regular newsletters bring you TPC travel product and technology news as well as job opportunities.

    Sign up for updates